Technical Officer (Libraries)

Why work with us?

At Council, we’re proud of our region. We collaborate with community to achieve truly sustainable outcomes, enhance our enviable lifestyle, and create award-winning places and spaces that are uniquely Sunshine Coast. So, if you love it here as much as we do, and you want to shape our region for the future – you’ll want to join our team!

With the vision to be Australia’s most sustainable region - Connected. Liveable. Thriving, our region is a model of sustainability, where caring for our environment, creating vibrant communities and growing our local economy is a way of life.

About the Role

The Arts, Heritage and Libraries Branch enrich the lives of residents and visitors by delivering dynamic library services, cultural and heritage programs, and access to knowledge and creativity. The Branch plays a key role in community connection and lifelong learning, embracing emerging technologies to enhance service delivery and create welcoming, future‑focused library spaces across the Sunshine Coast.

As the Technical Officer – Libraries, you will provide hands‑on technical support, development and management of library technologies that underpin the successful delivery of modern library services. This role is critical in ensuring systems are reliable, secure and innovative, supporting both staff and customers while contributing to the continual improvement of digital and technology experiences across Library Services.

Key Responsibilities

• Provide technical support and maintenance for library hardware and software systems
• Support Library Management Systems, apps, telephony, printing and RFID technologies
• Monitor and resolve hardware, software, network and connectivity issues
• Identify integration, architecture and security considerations impacting libraries
• Develop innovative technology solutions for library service needs
• Provide technical advice, training and mentoring to staff and vendors
• Manage help desk and service tickets with internal teams and external suppliers
• Prepare and maintain technical documentation and work instructions
• Support system upgrades, migrations and new technology implementations
• Contribute to research and adoption of emerging technologies in libraries

About you

To succeed in this role, you:

• Bring a strong foundation in information technology or information services and enjoy applying your expertise in a customer‑focused environment.
• Have experience working with complex technology systems, ideally within libraries or service‑based environments.
• Are a natural problem solver with strong analytical and investigative skills.
• Communicate clearly and confidently with technical and non‑technical stakeholders.
• Enjoy balancing competing priorities while delivering high‑quality outcomes.
• Are comfortable working with vendors, service providers and internal ICT teams.
• Value documentation, consistency and repeatable processes.
• Are proactive in identifying opportunities for improvement and innovation.
• Understand the importance of security, compliance and good governance.
• Thrive in collaborative environments and are committed to organisational values and service excellence

Our Culture & Employee Benefits

Council is committed to creating an inclusive, culturally diverse, healthy, skilled and dedicated workplace culture. As an employee you will enjoy a range of benefits and working styles to suit you:

• Wellbeing: Your wellbeing is important to us therefore we offer a number of different initiatives such as discounted health related memberships, fitness passport, employee assistance program and development opportunities. 
• Flexibility: We know it is important to balance life and work; therefore, we offer flexible working including a 9-day fortnight and a hybrid WFH model that help you be your best.
• Extras: Those extras make a difference therefore we offer salary packaging options on novated leases, superannuation, smartphones and devices.

How to apply

Your written application should include:

• A 1-2 page cover letter demonstrating your ability to fulfil the mandatory and desirable requirements on the Position Profile. Keep the key responsibilities in mind when addressing these criteria; and
• A current resume or curriculum vitae.

Once you have these two documents ready, click ‘Apply Now’ and follow the prompts to complete your application.

Further Information

Helpful information to assist you in completing your application is available on the Sunshine Coast Council website.

To learn more about Council’s vision and projects, you can view the Corporate Plan 2025-2030.

For specific enquiries contact Mel Morey during business hours on 07 5475 8926.

We're working hard to create an inclusive workplace that reflects the diverse community we serve. If you require adjustments at any stage of the recruitment process, please reach out to the Recruitment Team [email protected].

At Sunshine Coast Council, we embrace differences in gender, age, ethnicity, race, cultural background including First Nations, disability, religion and sexual orientation. To deliver the best service to our region we want a workforce that reflects the diverse community that we serve. Sunshine Coast Council strongly encourages all suitable applicants to apply for this role.