Senior Library Customer Service Officer

Why work with us?

At Council, we’re proud of our region. We collaborate with community to achieve truly sustainable outcomes, enhance our enviable lifestyle, and create award-winning places and spaces that are uniquely Sunshine Coast. So, if you love it here as much as we do, and you want to shape our region for the future – you’ll want to join our team!

With the vision to be Australia’s most sustainable region -Connected. Liveable. Thriving, our region is a model of sustainability, where caring for our environment, creating vibrant communities and growing our local economy is a way of life.

About the Role

The Community and Cultural Spaces Branch enriches the lives of residents and visitors by providing arts, culture, knowledge, development opportunities and meaningful community connections. Through libraries and cultural services, the branch plays an important role in creating welcoming spaces where people can learn, connect and thrive.

As a Senior Library Customer Service Officer, you will contribute to the delivery of outstanding library services while supporting the day-to-day operations of a busy branch library. This role combines customer service, leadership, staff supervision and community engagement, giving you the opportunity to make a genuine impact on the customer experience while helping shape a welcoming and inclusive library environment.

Key Responsibilities

• Lead the day-to-day operation of library circulation services and deliver exceptional customer service.
• Roster, supervise and support library staff to ensure high-quality frontline service delivery.
• Assist with the development and delivery of promotional, outreach and community programs.
• Support branch operations, collections, facilities and information services to maintain a high-quality customer experience.

About you

• You are an experienced customer service professional who thrives in a community-focused environment and is passionate about delivering exceptional service and creating positive experiences for library customers.
• You hold a Diploma in Library and Information Science, Community Development, or a related discipline, and can apply your knowledge confidently within a dynamic frontline service environment.
• You are a collaborative and supportive leader who enjoys mentoring team members, sharing knowledge, and contributing to a positive team culture focused on service excellence.
• You are adaptable, organised and customer-focused, with the flexibility to work regular weekends (under an any 5 in 7 arrangement) as rostered, including early morning and evening work.
• You hold a current Blue Card, or have the ability to obtain one prior to commencement

Pre-Employment Medical Required

Essential to your success is physical agility and the level of fitness, strength and dexterity to carry out labouring and frequent heavy lifting & bending. As such, appointment to this position is subject to completion of a pre-employment medical assessment.

Our Culture & Employee Benefits

Council is committed to creating an inclusive, culturally diverse, healthy, skilled and dedicated workplace culture. As an employee you will enjoy a range of benefits and working styles to suit you:

• Wellbeing: Your wellbeing is important to us therefore we offer a number of different initiatives such as discounted health related memberships, fitness passport, employee assistance program and development opportunities. 
• Flexibility: We know it is important to balance life and work, therefore we offer flexible working including a 9-day fortnight and a hybrid WFH model that help you be your best.
• Extras: Those extras make a difference therefore we offer salary packaging options on novated leases, superannuation, smartphones and devices.

How to apply

Your written application should include:

• A 1-2 page cover letter demonstrating your ability to fulfil the mandatory and desirable requirements on the Position Profile. Keep the key responsibilities in mind when addressing this criteria; and
• A current resume or curriculum vitae.

Once you have these two documents ready, click ‘Apply Now’ and follow the prompts to complete your application.

Further Information

Helpful information to assist you in completing your application is available on the Sunshine Coast Council website.

To learn more about Council’s vision and projects, you can view the Corporate Plan 2025-2030.

For specific enquiries contact Simone Martin during business hours on 07 54758910.

We're working hard to create an inclusive workplace that reflects the diverse community we serve. If you require adjustments at any stage of the recruitment process, please reach out to the Recruitment Team [email protected].

At Sunshine Coast Council, we embrace differences in gender, age, ethnicity, race, cultural background including First Nations, disability, religion and sexual orientation. To deliver the best service to our region we want a workforce that reflects the diverse community that we serve. Sunshine Coast Council strongly encourages all suitable applicants to apply for this role.