Literacy Services Officer

Why work with us?

At Council, we’re proud of our region. We collaborate with community to achieve truly sustainable outcomes, enhance our enviable lifestyle, and create award-winning places and spaces that are uniquely Sunshine Coast. So, if you love it here as much as we do, and you want to shape our region for the future – you’ll want to join our team!

With the vision to be Australia’s most sustainable region - Connected. Liveable. Thriving, our region is a model of sustainability, where caring for our environment, creating vibrant communities and growing our local economy is a way of life.

About the Branch

The Arts, Heritage and Libraries Branch enriches the lives of Sunshine Coast residents and visitors through cultural leadership, learning opportunities, community connections, and access to knowledge and experiences. As part of Sunshine Coast Council's commitment to creating a connected, liveable and thriving region, the branch delivers services that strengthen community wellbeing and lifelong learning.

About the Role

As a Literacy Services Officer, you will play a key role in delivering literacy programs that support adult learners across the Sunshine Coast. Working closely with learners, volunteer tutors, community organisations and library staff, you will help coordinate programs, facilitate learning opportunities, provide administrative support, and build meaningful partnerships. This is a rewarding opportunity to make a direct and lasting difference in the lives of community members while contributing to an inclusive and supportive learning environment.

Key Responsibilities

• Deliver literacy services programs, volunteer training and literacy workshops.
• Recruit, assess and support literacy learners and volunteer tutors.
• Provide high-quality administrative, data management and customer service support.
• Build partnerships with community organisations, government agencies and training providers.

About You

Passionate about literacy and learning

You bring qualifications or equivalent experience in adult literacy, teaching, education or a related field, along with a genuine desire to help people achieve positive learning outcomes.

Experienced and community focused

You have demonstrated experience in adult literacy education and enjoy working with learners, volunteers and diverse community groups to create supportive and engaging learning experiences.

Organised and adaptable

You possess strong organisational and time management skills, can manage multiple priorities effectively, and work confidently both independently and collaboratively.

A skilled communicator

You have excellent customer service and communication skills, exercise sound judgement, and are confident using Microsoft Office and information management systems to deliver professional outcomes.

Our Culture & Employee Benefits

Council is committed to creating an inclusive, culturally diverse, healthy, skilled and dedicated workplace culture. As an employee you will enjoy a range of benefits and working styles to suit you:

• Wellbeing: Your wellbeing is important to us therefore we offer a number of different initiatives such as discounted health related memberships, fitness passport, employee assistance program and development opportunities. 
• Flexibility: We know it is important to balance life and work, therefore we offer flexible working including a 9-day fortnight and a hybrid WFH model that help you be your best.
• Extras: Those extras make a difference therefore we offer salary packaging options on novated leases, superannuation, smartphones and devices.

How to apply

Your written application should include:

• A 1-2 page cover letter demonstrating your ability to fulfil the mandatory and desirable requirements on the Position Profile. Keep the key responsibilities in mind when addressing this criteria; and
• A current resume or curriculum vitae.

Once you have these two documents ready, click ‘Apply Now’ and follow the prompts to complete your application.

Further Information

Helpful information to assist you in completing your application is available on the Sunshine Coast Council website.

To learn more about Council’s vision and projects, you can view the Corporate Plan 2025-2030.

For specific enquiries contact Angela Marczi during business hours on 07 5475 8956.

We're working hard to create an inclusive workplace that reflects the diverse community we serve. If you require adjustments at any stage of the recruitment process, please reach out to the Recruitment Team [email protected].

At Sunshine Coast Council, we embrace differences in gender, age, ethnicity, race, cultural background including First Nations, disability, religion and sexual orientation. To deliver the best service to our region we want a workforce that reflects the diverse community that we serve. Sunshine Coast Council strongly encourages all suitable applicants to apply for this role.