Digital Services Supervisor

Why work with us?

At Council, we’re proud of our region. We collaborate with community to achieve truly sustainable outcomes, enhance our enviable lifestyle, and create award-winning places and spaces that are uniquely Sunshine Coast. So, if you love it here as much as we do, and you want to shape our region for the future – you’ll want to join our team!

With the vision to be Australia’s most sustainable region -Connected. Liveable. Thriving, our region is a model of sustainability, where caring for our environment, creating vibrant communities and growing our local economy is a way of life.

About the Role

Reporting to the Library Collection and Digital Services Supervisor, this role leads the Digital Services Team and oversees the delivery, performance and continuous improvement of library technology systems and digital platforms.

You will manage day‑to‑day digital operations across library services, lead the Library Management System (LMS), RFID solutions and major technology projects, and provide expert advice on emerging technologies to ensure responsive, secure and customer‑focused services.

• Lead the Digital Services Team, including performance management, training and capability development
• Manage day‑to‑day library technology operations, ensuring timely issue resolution and customer‑focused service delivery
• Lead and administer the Library Management System (LMS), RFID solutions, and major library hardware and software implementations
• Oversee digital services and technology contracts, procurement activities, reporting and data analysis to support service improvement

About you

You are a confident leader with experience managing digital or library technology services, capable of leading and developing a specialist team to deliver reliable, customer‑focused outcomes.

You have hands‑on experience overseeing complex systems and digital platforms, with the ability to manage day‑to‑day operations, resolve issues efficiently and support continuous service improvement.

You bring strong project, contract and vendor management capability, enabling you to deliver technology implementations and manage budgets, performance and compliance effectively.

You communicate clearly and decisively, using data, reporting and technical insight to provide expert advice, support decision‑making and guide future‑focused digital solutions.

Our Culture & Employee Benefits

Council is committed to creating an inclusive, culturally diverse, healthy, skilled and dedicated workplace culture. As an employee you will enjoy a range of benefits and working styles to suit you:

• Wellbeing: Your wellbeing is important to us therefore we offer a number of different initiatives such as discounted health related memberships, fitness passport, employee assistance program and development opportunities. 
• Flexibility: We know it is important to balance life and work, therefore we offer flexible working including a 9-day fortnight and a hybrid WFH model that help you be your best.
• Extras: Those extras make a difference therefore we offer salary packaging options on novated leases, superannuation, smartphones and devices.

How to apply

Your written application should include:

• A 1-2 page cover letter demonstrating your ability to fulfil the mandatory and desirable requirements on the Position Profile. Keep the key responsibilities in mind when addressing this criteria; and
• A current resume or curriculum vitae.

Once you have these two documents ready, click ‘Apply Now’ and follow the prompts to complete your application.

Further Information

Helpful information to assist you in completing your application is available on the Sunshine Coast Council website.

To learn more about Council’s vision and projects, you can view the Corporate Plan 2025-2030.

For specific enquiries contact Jane Stronach during business hours on 0407 636 460.

We're working hard to create an inclusive workplace that reflects the diverse community we serve. If you require adjustments at any stage of the recruitment process, please reach out to the Recruitment Team [email protected].

At Sunshine Coast Council, we embrace differences in gender, age, ethnicity, race, cultural background including First Nations, disability, religion and sexual orientation. To deliver the best service to our region we want a workforce that reflects the diverse community that we serve. Sunshine Coast Council strongly encourages all suitable applicants to apply for this role.