Venue Officer

Why work with us?

At Council, we’re proud of our region. We collaborate with community to achieve truly sustainable outcomes, enhance our enviable lifestyle, and create award-winning places and spaces that are uniquely Sunshine Coast. So, if you love it here as much as we do, and you want to shape our region for the future – you’ll want to join our team!

With the vision to be Australia’s most sustainable region - Connected. Liveable. Thriving, our region is a model of sustainability, where caring for our environment, creating vibrant communities and growing our local economy is a way of life.

About the Role

This position plays a vital role in facilitating high-quality community facilities that support connection, wellbeing and social cohesion across the region. Working within Community Strengthening, the team manages a diverse portfolio of venues and community spaces, creating opportunities for residents, local organisations and event organisers to come together, collaborate and thrive. As part of one of Australia's most sustainable and liveable regions, you'll contribute to facilities that have a meaningful impact on the community every day.

As a Venue Officer, you will be responsible for coordinating bookings and supporting the delivery of events across Council's community venues. This is a fast-paced and rewarding role where no two days are the same. You'll work closely with customers, stakeholders, suppliers and colleagues to ensure events run smoothly, venues remain accessible and compliant, and exceptional customer service is delivered at every stage of the booking journey. Your work will directly contribute to vibrant community experiences and the successful activation of Council's community spaces.

Key Responsibilities

• Coordinate and oversee bookings and events across Council's community venues and spaces.
• Provide exceptional customer service and manage event enquiries in a high-volume environment.
• Maintain accurate booking, client and financial information within the Momentus booking system.
• Collaborate with stakeholders, suppliers and internal teams to deliver successful events safely, on time and within budget.

About you

• You bring experience in business administration, venue operations, local government or a related field, along with the ability to apply policies, procedures and sound business practices confidently.
• You're highly organised and thrive in a fast-paced environment, balancing competing priorities while consistently delivering quality outcomes and meeting deadlines.
• You are a customer service professional with exceptional communication skills, capable of building positive relationships, resolving issues and creating outstanding client experiences.
• You're comfortable working with digital systems and databases, enjoy collaborating with others and can confidently work both independently and as part of a high-performing team.

Essential to your success is physical agility and the level of fitness, strength and dexterity to carry out labouring and frequent heavy lifting & bending. As such, appointment to this position is subject to completion of a pre-employment medical assessment.

Appointment to this position is subject to the satisfactory completion of a Criminal History Check. 

Our Culture & Employee Benefits

Council is committed to creating an inclusive, culturally diverse, healthy, skilled and dedicated workplace culture. As an employee you will enjoy a range of benefits and working styles to suit you:

• Wellbeing: Your wellbeing is important to us therefore we offer several different initiatives such as discounted health related memberships, fitness passport, employee assistance program and development opportunities. 
• Flexibility: We know it is important to balance life and work; therefore, we offer flexible working including a 9-day fortnight and a hybrid WFH model that help you be your best.
• Extras: Those extras make a difference therefore we offer salary packaging options on novated leases, superannuation, smartphones and devices.

How to apply

Your written application should include:

• A 1-2 page cover letter demonstrating your ability to fulfil the mandatory and desirable requirements on the Position Profile. Keep the key responsibilities in mind when addressing these criteria; and
• A current resume or curriculum vitae.

Once you have these two documents ready, click ‘Apply Now’ and follow the prompts to complete your application.

Further Information

Helpful information to assist you in completing your application is available on the Sunshine Coast Council website.

To learn more about Council’s vision and projects, you can view the Corporate Plan 2025-2030.

For specific enquiries contact Ulrike Mehrle during business hours on 0460 000 933.

We're working hard to create an inclusive workplace that reflects the diverse community we serve. If you require adjustments at any stage of the recruitment process, please reach out to the Recruitment Team [email protected].

At Sunshine Coast Council, we embrace differences in gender, age, ethnicity, race, cultural background including First Nations, disability, religion and sexual orientation. To deliver the best service to our region we want a workforce that reflects the diverse community that we serve. Sunshine Coast Council strongly encourages all suitable applicants to apply for this role.