Business Improvement & Administration Lead

Why work with us?

At Council, we’re proud of our region. We collaborate with community to achieve truly sustainable outcomes, enhance our enviable lifestyle, and create award-winning places and spaces that are uniquely Sunshine Coast. So, if you love it here as much as we do, and you want to shape our region for the future – you’ll want to join our team!

With the vision to be Australia’s most sustainable region -Connected. Liveable. Thriving, our region is a model of sustainability, where caring for our environment, creating vibrant communities and growing our local economy is a way of life.

About the Role

We're seeking a strategic and influential leader who thrives on driving continuous improvement and delivering meaningful outcomes. You have a track record of leading high-performing teams, improving business processes and fostering a positive, customer-focused culture.

With strong leadership, analytical and stakeholder engagement skills, you'll champion innovation, build workforce capability and deliver sustainable improvements that enhance service delivery for both our organisation and community.

• Lead branch-wide business improvement initiatives that drive innovation, efficiency and service excellence.
• Provide strategic advice and support to leadership, influencing business performance and operational outcomes.
• Lead and develop a high-performing administration team, fostering a culture of collaboration and customer service.
• Champion workforce planning, capability development and continuous improvement initiatives.
• Drive process optimisation, governance and business transformation across the branch.
• Build strong stakeholder relationships to support informed decision-making and organisational success.
• Deliver meaningful change that enhances service delivery and creates lasting value for the community.

About you

We're looking for a proactive and influential leader who thrives on driving improvement, building capability and delivering results. You'll bring strong stakeholder engagement skills, a passion for continuous improvement and the ability to turn ideas into practical solutions that make a real impact.

• Qualifications in Business Management, Organisational Development or a related field, and/or significant relevant experience.
• Experience in business improvement, organisational development or business support.
• Proven ability to lead projects and drive change across diverse stakeholder groups.
• Strong communication, stakeholder engagement and problem-solving skills.
• Current C Class Driver Licence.

Our Culture & Employee Benefits

Council is committed to creating an inclusive, culturally diverse, healthy, skilled and dedicated workplace culture. As an employee you will enjoy a range of benefits and working styles to suit you:

• Wellbeing: Your wellbeing is important to us therefore we offer a number of different initiatives such as discounted health related memberships, fitness passport, employee assistance program and development opportunities. 
• Flexibility: We know it is important to balance life and work, therefore we offer flexible working including a 9-day fortnight and a hybrid WFH model that help you be your best.
• Extras: Those extras make a difference therefore we offer salary packaging options on novated leases, superannuation, smartphones and devices.

How to apply

Your written application should include:

• A 1-2 page cover letter demonstrating your ability to fulfil the mandatory and desirable requirements on the Position Profile. Keep the key responsibilities in mind when addressing this criteria; and
• A current resume or curriculum vitae.

Once you have these two documents ready, click ‘Apply Now’ and follow the prompts to complete your application.

Further Information

Helpful information to assist you in completing your application is available on the Sunshine Coast Council website.

To learn more about Council’s vision and projects, you can view the Corporate Plan 2025-2030.

For specific enquiries contact Amy Anderson during business hours on 0410 512 518.

We're working hard to create an inclusive workplace that reflects the diverse community we serve. If you require adjustments at any stage of the recruitment process, please reach out to the Recruitment Team [email protected].

At Sunshine Coast Council, we embrace differences in gender, age, ethnicity, race, cultural background including First Nations, disability, religion and sexual orientation. To deliver the best service to our region we want a workforce that reflects the diverse community that we serve. Sunshine Coast Council strongly encourages all suitable applicants to apply for this role.