Customer Care Consultant

Why work with us

At Council, we’re proud of our region. We collaborate with community to achieve truly sustainable outcomes, enhance our enviable lifestyle, and create award-winning places and spaces that are uniquely Sunshine Coast. So, if you love it here as much as we do, and you want to shape our region for the future – you’ll want to join our team!

With the vision to be Australia’s most sustainable region -Connected. Liveable. Thriving, our region is a model of sustainability, where caring for our environment, creating vibrant communities and growing our local economy is a way of life.

About the Role

Join our Cemetery Services team within the Customer Response branch, where you'll support families with empathy and precision—navigating sensitive moments with care, clarity, and professional boundaries.

This role involves managing multiple tasks with daily competing priorities, while liaising with funeral directors, stonemasons, and other stakeholders to coordinate burial and ash interment services. Your ability to remain composed, detail-focused, and respectful will be key to delivering high-quality, personalised service.

Key duties include:

• Provide compassionate customer service and process applications, bookings, and payments
• Liaise with funeral directors, stonemasons, suppliers, and internal teams to deliver seamless service
• Liaise with suppliers, manage inventory, and maintain accurate records
• Coordinate and guide customers through memorial design and installation

This position is based in Council’s Nambour Office.

About you

You’re a compassionate and detail-oriented professional who thrives in customer-facing roles, especially those requiring empathy and emotional resilience. Your ability to support families during challenging times is matched by your commitment to delivering respectful, professional and personalised service.

You bring a Certificate III in Business Administration or equivalent experience, along with strong communication skills and a proactive approach to problem-solving. You’re confident working independently, managing competing priorities, and maintaining confidentiality at all times. Proficiency in computer systems—including design applications—is essential.

Experience in end-of-life services or memorial design is highly desirable. If you’re someone who values meaningful work and enjoys being part of a supportive team, this role offers a unique opportunity to make a lasting impact.

Appointment to this position is subject to the completion of a psychometric assessment, designed to support role alignment and workplace success.

Our Culture & Employee Benefits

Council is committed to creating an inclusive, culturally diverse, healthy, skilled and dedicated workplace culture. As an employee you will enjoy a range of benefits and working styles to suit you:

• Wellbeing: Your wellbeing is important to us therefore we offer a number of different initiatives such as discounted health related memberships, fitness passport, employee assistance program and development opportunities. 
• Flexibility: We know it is important to balance life and work, therefore we offer flexible working including a 9-day fortnight and a hybrid WFH model that help you be your best.
• Extras: Those extras make a difference therefore we offer salary packaging options on novated leases, superannuation, smartphones and devices.

How to apply

Your written application should include:

• A 1-2 page cover letter demonstrating your ability to fulfil the mandatory and desirable requirements on the Position Profile. Keep the key responsibilities in mind when addressing this criteria; and
• A current resume or curriculum vitae.

Once you have these two documents ready, click ‘Apply Now’ and follow the prompts to complete your application.

Further Information

Helpful information to assist you in completing your application is available on the Sunshine Coast Council website.

To learn more about Council’s vision and projects, you can view the Corporate Plan 2025-2030.

For specific enquiries contact Kylie van Doren during business hours on 07 5459 2302.

We're working hard to create an inclusive workplace that reflects the diverse community we serve. If you require adjustments at any stage of the recruitment process, please reach out to the Recruitment Team [email protected].

At Sunshine Coast Council, we embrace differences in gender, age, ethnicity, race, cultural background including First Nations, disability, religion and sexual orientation. To deliver the best service to our region we want a workforce that reflects the diverse community that we serve. Sunshine Coast Council strongly encourages all suitable applicants to apply for this role.