Technical Support Officer

Why work with us?

At Council, we’re proud of our region. We collaborate with community to achieve truly sustainable outcomes, enhance our enviable lifestyle, and create award-winning places and spaces that are uniquely Sunshine Coast. So, if you love it here as much as we do, and you want to shape our region for the future – you’ll want to join our team!

With the vision to be Australia’s most sustainable region - Healthy, Smart, and Creative, council is at the forefront of delivering a number of region-shaping projects that will see the region become a hub for innovation, entrepreneurship and creativity, along with opportunities and a lifestyle for all to enjoy.

About the Role

The Arts, Heritage and Libraries branch enlivens and enriches the lives of residents and visitors through the provision of library services, creative, cultural and heritage programs, opportunities, knowledge, development, connections and experience.

The purpose of the technical support officer role is to provide technical support, development, maintenance and management of technology to support the effective and successful delivery of library services.

Primarily, you will:

• Provide technical support, maintenance and management for Sunshine Coast Libraries technology including hardware and software for systems including Library Management System, apps, telephony and communication platforms, printing and copying, RFID, networks, devices, eResources.
• Manage help desk and service tickets with external vendors of library systems and internally (with Digital and Information Services) on behalf of Library Services.
• Develop and maintain technical documentation of integrations, architecture, procedures and work instructions to ensure quality processes that are consistent and repeatable.
• Assist in the development, distribution and support of new or amended library specific and organisation wide hardware, software and systems, including upgrades and migrations.

About you

As a requirement of this role, you will possess a mandatory Diploma in Information Science, Information Technology or other relevant qualification, or equivalent experience.

You will have demonstrated experience in a library services or information technology services environment as well as strong communication, project management, prioritisation and organisation skills with demonstrated ability to respond to emerging issues and plan, coordinate and deliver outcomes for projects.

As someone with experience in this role, you will have the ability to strongly investigative, be analytical and you’re your research skills with the ability to diagnose and resolve problems and initiate customer focused solutions.

As a desirable requirement of this role, you will possess a current “C” Class Drivers Licence.

Our Culture & Employee Benefits

Council is committed to creating an inclusive, culturally diverse, healthy, skilled and dedicated workplace culture. As an employee you will enjoy a range of benefits and working styles to suit you:

• Wellbeing: Your wellbeing is important to us therefore we offer a number of different initiatives such as discounted health related memberships, fitness passport, employee assistance program and development opportunities. 
• Flexibility: We know it is important to balance life and work, therefore we offer flexible working including a 9-day fortnight and a hybrid WFH model that help you be your best.
• Extras: Those extras make a difference therefore we offer salary packaging options on novated leases, superannuation, smartphones and devices. We also pay you 17.5% leave loading and generous Superannuation where council will contribute 12% Superannuation in addition to your 6% superannuation contribution.

How to apply

Your written application should include:

• A 1-2 page cover letter demonstrating your ability to fulfil the mandatory and desirable requirements on the Position Profile. Keep the key responsibilities in mind when addressing this criteria; and
• A current resume or curriculum vitae.

Once you have these two documents ready, click ‘Apply Now’ and follow the prompts to complete your application.

Further Information

Helpful information to assist you in completing your application is available on the Sunshine Coast Council website.

To learn more about Council’s vision and projects, you can view the Corporate Plan 2023-2027.

For specific enquiries contact Rohin Kala during business hours on (07) 5475 8961.

We're working hard to create an inclusive workplace that reflects the diverse community we serve. If you require adjustments at any stage of the recruitment process, please reach out to the Recruitment Team [email protected].

At Sunshine Coast Council, we embrace differences in gender, age, ethnicity, race, cultural background including First Nations, disability, religion and sexual orientation. To deliver the best service to our region we want a workforce that reflects the diverse community that we serve. Sunshine Coast Council strongly encourages all suitable applicants to apply for this role.