Technical Officer

Why work with us?

At Council, we’re proud of our region. We collaborate with community to achieve truly sustainable outcomes, enhance our enviable lifestyle, and create award-winning places and spaces that are uniquely Sunshine Coast. So, if you love it here as much as we do, and you want to shape our region for the future – you’ll want to join our team!

With the vision to be Australia’s most sustainable region -Connected. Liveable. Thriving, our region is a model of sustainability, where caring for our environment, creating vibrant communities and growing our local economy is a way of life.

About the Role

Digital Information Services drives Council’s technology transformation. We deliver agile, innovative solutions that enable sustainable, connected services for the Sunshine Coast community. Our branch thrives on collaboration, creativity, and a commitment to excellence in digital service delivery.

As a Technical Officer, you’ll provide expert support for Council’s end-user devices and workplace technologies. From troubleshooting hardware and software issues to implementing AV solutions and supporting major rollouts, this role is essential to maintaining a secure, efficient, and customer-focused IT environment.

• Provide technical support and maintenance for Council’s desktop and mobile environments
• Diagnose and resolve hardware, software, printing, and connectivity issues
• Manage installation and relocation of computers, phones, printers, and peripherals
• Assist with AV technology implementation and Teams Meeting Room support

About you

You have a relevant IT qualification or equivalent experience in technical support.

You’re skilled in troubleshooting across desktops, laptops, mobile devices, and AV systems.

You bring knowledge of SCCM, Intune, Office 365, Active Directory, and MDM administration.

You thrive in dynamic environments, balancing priorities while delivering exceptional customer service and innovative solutions.

Our Culture & Employee Benefits

Council is committed to creating an inclusive, culturally diverse, healthy, skilled and dedicated workplace culture. As an employee you will enjoy a range of benefits and working styles to suit you:

• Wellbeing: Your wellbeing is important to us therefore we offer a number of different initiatives such as discounted health related memberships, fitness passport, employee assistance program and development opportunities. 
• Flexibility: We know it is important to balance life and work, therefore we offer flexible working including a 9-day fortnight and a hybrid WFH model that help you be your best.
• Extras: Those extras make a difference therefore we offer salary packaging options on novated leases, superannuation, smartphones and devices.

How to apply

Your written application should include:

• A 1-2 page cover letter demonstrating your ability to fulfil the mandatory and desirable requirements on the Position Profile. Keep the key responsibilities in mind when addressing this criteria; and
• A current resume or curriculum vitae.

Once you have these two documents ready, click ‘Apply Now’ and follow the prompts to complete your application.

Further Information

Helpful information to assist you in completing your application is available on the Sunshine Coast Council website.

To learn more about Council’s vision and projects, you can view the Corporate Plan 2025-2030.

For specific enquiries contact Lesley Ryan during business hours on 0400 014 782.

We're working hard to create an inclusive workplace that reflects the diverse community we serve. If you require adjustments at any stage of the recruitment process, please reach out to the Recruitment Team [email protected].

At Sunshine Coast Council, we embrace differences in gender, age, ethnicity, race, cultural background including First Nations, disability, religion and sexual orientation. To deliver the best service to our region we want a workforce that reflects the diverse community that we serve. Sunshine Coast Council strongly encourages all suitable applicants to apply for this role.