Support Officer

Why work with us?

At Council, we’re proud of our region. We collaborate with community to achieve truly sustainable outcomes, enhance our enviable lifestyle, and create award-winning places and spaces that are uniquely Sunshine Coast. So, if you love it here as much as we do, and you want to shape our region for the future – you’ll want to join our team!

With the vision to be Australia’s most sustainable region - Connected. Liveable. Thriving, our region is a model of sustainability, where caring for our environment, creating vibrant communities and growing our local economy is a way of life.

About the Role

Development Services sits within Council’s Sustainable Growth & Planning Group and plays a vital role in enabling sustainable development across the Sunshine Coast. The Branch works closely with industry and the community to deliver high‑quality planning, engineering, environment, and compliance outcomes. It’s a fast‑paced, purpose‑driven environment where teamwork, innovation, and customer service excellence are front and centre.

As a Support Officer (Level 2–3), you’ll provide high‑quality administrative and business support to teams responsible for development assessment and customer requests. This role is essential to ensuring workflows run smoothly, records are accurate, and customers receive timely, professional service. With variety, responsibility, and opportunities to contribute to improved systems and processes, this position is ideal for someone who thrives in a structured yet dynamic environment.

Key Responsibilities

• Deliver frontline customer service support as part of a rostered phone service, managing customer enquiries and coordinating plumbing inspection bookings in accordance with relevant
• Provide administrative support for development applications and service requests
• Deliver professional, timely, and customer‑focused service to internal and external stakeholders
• Manage data entry, retrieval, and reporting across corporate systems
• Maintain accurate electronic records in line with records management policies
• Support workflow coordination to meet legislative and corporate timeframes
• Assist with meetings, correspondence, and general office administration
• Process financial and transactional activities accurately
• Contribute to continuous improvement initiatives and system enhancements
• Prepare correspondence, reports, and standard documentation
• Collaborate with team members to share knowledge and support business outcomes

This position is based at  Sunshine Coast City Hall, in the heart of Maroochydore CBD. This state of the art and sustainable building is designed to achieve an innovative and collaborative workspace.

About you

To succeed in this role, you:

• Enjoy providing structured, high‑quality administrative support in a busy environment.
• Bring strong organisation skills and manage competing priorities with ease.
• Are detail‑focused and take pride in accurate records and documentation.
• Communicate clearly and professionally, both written and verbally.
• Are confident using office systems and learning new technology quickly.
• Thrive in a team environment and enjoy contributing to shared goals.
• Use initiative to solve routine problems and improve processes.
• Understand the importance of compliance, confidentiality, and integrity.
• Are adaptable and comfortable supporting a variety of tasks and projects.
• Are motivated by working for an organisation that serves its community.

Our Culture & Employee Benefits

Council is committed to creating an inclusive, culturally diverse, healthy, skilled and dedicated workplace culture. As an employee you will enjoy a range of benefits and working styles to suit you:

• Wellbeing: Your wellbeing is important to us therefore we offer several different initiatives such as discounted health related memberships, fitness passport, employee assistance program and development opportunities. 
• Flexibility: We know it is important to balance life and work; therefore, we offer flexible working including a 9-day fortnight and a hybrid WFH model that help you be your best.
• Extras: Those extras make a difference therefore we offer salary packaging options on novated leases, superannuation, smartphones and devices.

How to apply

Your written application should include:

• A 1-2 page cover letter demonstrating your ability to fulfil the mandatory and desirable requirements on the Position Profile. Keep the key responsibilities in mind when addressing these criteria; and
• A current resume or curriculum vitae.

Once you have these two documents ready, click ‘Apply Now’ and follow the prompts to complete your application.

Further Information

Helpful information to assist you in completing your application is available on the Sunshine Coast Council website.

To learn more about Council’s vision and projects, you can view the Corporate Plan 2025-2030.

For specific enquiries contact Alysha Clarke during business hours on 0477 731 876.

We're working hard to create an inclusive workplace that reflects the diverse community we serve. If you require adjustments at any stage of the recruitment process, please reach out to the Recruitment Team [email protected].

At Sunshine Coast Council, we embrace differences in gender, age, ethnicity, race, cultural background including First Nations, disability, religion and sexual orientation. To deliver the best service to our region we want a workforce that reflects the diverse community that we serve. Sunshine Coast Council strongly encourages all suitable applicants to apply for this role.