Support Officer

Why work with us?

At Council, we’re proud of our region. We collaborate with community to achieve truly sustainable outcomes, enhance our enviable lifestyle, and create award-winning places and spaces that are uniquely Sunshine Coast. So, if you love it here as much as we do, and you want to shape our region for the future – you’ll want to join our team!

With the vision to be Australia’s most sustainable region - Connected. Liveable. Thriving, our region is a model of sustainability, where caring for our environment, creating vibrant communities and growing our local economy is a way of life.

About the Role

Development Services plays a key role in enabling sustainable development that supports strong communities, environmental stewardship and a thriving local economy. The Branch delivers timely, customer‑focused development assessment, advice and advocacy across planning, engineering, environment, landscape, plumbing, building and compliance services.

As a Support Officer, you will:

• Provide courteous, timely and professional administrative support to branch teams.
• Assist with processing development applications and customer service requests.
• Accurately maintain information across records, CRM and property/mapping systems.
• Generate basic and statistical reports as required within timeframes.
• Follow established legislative processes and workflows to meet statutory deadlines.
• Support job‑task rotation, problem‑solve routine issues and contribute to team flexibility.
• Share knowledge, assist in procedure updates and contribute to training materials.
• Undertake advanced administrative tasks including word processing, data entry and financial processing (Level 3).
• Identify opportunities to improve systems, procedures and administrative processes.
• Mentor and guide other support officers while contributing to capability development (Level 3)

This position is based at  Sunshine Coast City Hall, in the heart of Maroochydore CBD. This state of the art and sustainable building is designed to achieve an innovative and collaborative workspace.

About you

To succeed in this role, you:

• Bring experience in administrative or customer‑focused environments.
• Are organised, reliable and confident prioritising work in a busy setting.
• Have strong attention to detail and pride yourself on accuracy.
• Enjoy being part of a collaborative team and supporting shared goals.
• Communicate clearly, professionally and with a customer‑focused mindset.
• Are comfortable using Microsoft Office and modern business systems.
• Can adapt quickly to changing tasks, workflows and priorities.
• Are proactive in finding solutions and improving processes.
• Are eager to build knowledge of legislation, policies and development assessment.
• Demonstrate a positive attitude and commitment to excellence in everything you do.

Our Culture & Employee Benefits

Council is committed to creating an inclusive, culturally diverse, healthy, skilled and dedicated workplace culture. As an employee you will enjoy a range of benefits and working styles to suit you:

• Wellbeing: Your wellbeing is important to us therefore we offer a number of different initiatives such as discounted health related memberships, fitness passport, employee assistance program and development opportunities. 
• Flexibility: We know it is important to balance life and work, therefore we offer flexible working including a 9-day fortnight and a hybrid WFH model that help you be your best.
• Extras: Those extras make a difference therefore we offer salary packaging options on novated leases, superannuation, smartphones and devices.

How to apply

Your written application should include:

• A 1-2 page cover letter demonstrating your ability to fulfil the mandatory and desirable requirements on the Position Profile. Keep the key responsibilities in mind when addressing these criteria; and
• A current resume or curriculum vitae.

Once you have these two documents ready, click ‘Apply Now’ and follow the prompts to complete your application.

Further Information

Helpful information to assist you in completing your application is available on the Sunshine Coast Council website.

To learn more about Council’s vision and projects, you can view the Corporate Plan 2025-2030.

For specific enquiries contact Emily Treloar during business hours on 07 5475 9971.

We're working hard to create an inclusive workplace that reflects the diverse community we serve. If you require adjustments at any stage of the recruitment process, please reach out to the Recruitment Team [email protected].

At Sunshine Coast Council, we embrace differences in gender, age, ethnicity, race, cultural background including First Nations, disability, religion and sexual orientation. To deliver the best service to our region we want a workforce that reflects the diverse community that we serve. Sunshine Coast Council strongly encourages all suitable applicants to apply for this role.