Senior Rates Officer

Why work with us?

At Council, we’re proud of our region. We collaborate with community to achieve truly sustainable outcomes, enhance our enviable lifestyle, and create award-winning places and spaces that are uniquely Sunshine Coast. So, if you love it here as much as we do, and you want to shape our region for the future – you’ll want to join our team!

With the vision to be Australia’s most sustainable region - Healthy, Smart, and Creative, council is at the forefront of delivering a number of region-shaping projects that will see the region become a hub for innovation, entrepreneurship and creativity, along with opportunities and a lifestyle for all to enjoy.

About the Role

The Finance Branch is responsible for financial management and governance, ensuring effective business management and legislative compliance.

The Senior Rates Officer will support achieving the team’s plans, goals and projects with an emphasis on service delivery and productivity combined with supervising and reporting on the team’s human, physical and financial resources.

• Supervise, lead and provide on-the-job training for rates team members as required. Assist the Team Leader plan team workflows, ensuring key performance indicators, customer response times and deadlines are met.
• Be heavily involved in project work for the upgrade of Council's Property & Rating System, along with the day to day tasks listed in the Position Profile.
• Maintain and develop knowledge of rating best practice and prevailing trends, apply this information to assist the Team leader promote continuous improvement.
• Demonstrate and apply a high level of understanding of policies, procedures and legislation, specifically Council’s Revenue Policy, and Revenue Statement as well the Community Titles Act, Queensland Local Government Act and Regulations in the production of rate notices and maintenance of rating systems and processes.

About you

As a Senior Rates Officer, you will have demonstrated supervisory and leadership skills including the ability to manage competing team priorities and apply quality control processes in achieving high quality accurate results.

You will possess strong communication and customer service skills in the provision of information over the phone, in email and other standard business correspondence.

You will possess demonstrated strong data management skills with knowledge of rating or similar IT systems, combined with strong analytical skills and the ability to review data and processes and suggest improvements.

You will be available to travel between Council offices and working outside normal hours to meet seasonal deadlines and for each major half-yearly rate run over a weekend.

As a requirement of this role, you will possess Certificate III in business administration or similar and / or previous senior experience in local government and demonstrated applied knowledge of property and rating functions.

Criminal History Check Required

Appointment to this position is subject to the satisfactory completion of a Criminal History Check.

Our Culture & Employee Benefits

Council is committed to creating an inclusive, culturally diverse, healthy, skilled and dedicated workplace culture. As an employee you will enjoy a range of benefits and working styles to suit you:

• Wellbeing: Your wellbeing is important to us therefore we offer a number of different initiatives such as discounted health related memberships, fitness passport, employee assistance program and development opportunities. 
• Flexibility: We know it is important to balance life and work, therefore we offer flexible working including a 9-day fortnight and a hybrid WFH model that help you be your best.
• Extras: Those extras make a difference therefore we offer salary packaging options on novated leases, superannuation, smartphones and devices. We also pay you 17.5% leave loading and generous Superannuation where council will contribute 12% Superannuation in addition to your 6% superannuation contribution.

How to apply

Your written application should include:

• A 1-2 page cover letter demonstrating your ability to fulfil the mandatory and desirable requirements on the Position Profile. Keep the key responsibilities in mind when addressing this criteria; and
• A current resume or curriculum vitae.

Once you have these two documents ready, click ‘Apply Now’ and follow the prompts to complete your application.

Further Information

Helpful information to assist you in completing your application is available on the Sunshine Coast Council website.

To learn more about Council’s vision and projects, you can view the Corporate Plan 2024-2028.

For specific enquiries contact Faye Ferguson-Tait during business hours on 07 5441 8462.

We're working hard to create an inclusive workplace that reflects the diverse community we serve. If you require adjustments at any stage of the recruitment process, please reach out to the Recruitment Team [email protected].

At Sunshine Coast Council, we embrace differences in gender, age, ethnicity, race, cultural background including First Nations, disability, religion and sexual orientation. To deliver the best service to our region we want a workforce that reflects the diverse community that we serve. Sunshine Coast Council strongly encourages all suitable applicants to apply for this role.