Plumbing Services Support Unit Leader

Why work with us?

At Council, we’re proud of our region. We collaborate with community to achieve truly sustainable outcomes, enhance our enviable lifestyle, and create award-winning places and spaces that are uniquely Sunshine Coast. So, if you love it here as much as we do, and you want to shape our region for the future – you’ll want to join our team!

With the vision to be Australia’s most sustainable region -Connected. Liveable. Thriving, our region is a model of sustainability, where caring for our environment, creating vibrant communities and growing our local economy is a way of life.

About the Role

Development Services plays a key role in enabling sustainable development across the Sunshine Coast. The Branch partners with industry to deliver timely, customer‑focused assessment and compliance services in planning, engineering, environment, landscape, building and plumbing. With a strong commitment to innovation, service excellence and collaboration, the Branch contributes directly to shaping a thriving, sustainable future for the community.

As the Plumbing Services Support Unit Leader, you will lead and coordinate the administrative and operational support functions that underpin high‑quality service delivery within the Plumbing Services Team. This is a pivotal role responsible for supervising staff, optimising workflows, supporting system improvements, and ensuring excellent customer and stakeholder experiences. If you enjoy leading people, improving processes and contributing to an organisation with a strong community purpose, this role offers an exciting opportunity to make a difference.

• Oversee the coordination of plumbing services support operations, ensuring accurate workload forecasting, workflow optimisation and alignment with regulatory service requirements.
• Lead and mentor support staff in delivering high‑quality administrative, compliance and reporting functions, including maintenance of data integrity across T1 and other corporate systems.
• Manage complex or escalated customer and stakeholder enquiries, applying technical knowledge of plumbing regulatory processes and branch procedures to deliver effective resolutions.
• Drive continuous improvement by identifying process gaps, leading business system enhancements, and supporting the implementation of new operational initiatives across the Plumbing Services Team.

About you

You’re an engaging and proactive leader who brings strong people‑management capabilities and a passion for building high‑performing, customer‑focused teams.

You excel at managing competing priorities, coordinating workflows and supporting staff through change with clarity and confidence.

Your communication skills are exceptional, enabling you to build effective relationships, collaborate across teams and resolve issues constructively.

With strong analytical and problem‑solving abilities, you thrive in improving processes, enhancing service quality and supporting continuous improvement.

Our Culture & Employee Benefits

Council is committed to creating an inclusive, culturally diverse, healthy, skilled and dedicated workplace culture. As an employee you will enjoy a range of benefits and working styles to suit you:

• Wellbeing: Your wellbeing is important to us therefore we offer a number of different initiatives such as discounted health related memberships, fitness passport, employee assistance program and development opportunities. 
• Flexibility: We know it is important to balance life and work, therefore we offer flexible working including a 9-day fortnight and a hybrid WFH model that help you be your best.
• Extras: Those extras make a difference therefore we offer salary packaging options on novated leases, superannuation, smartphones and devices.

How to apply

Your written application should include:

• A 1-2 page cover letter demonstrating your ability to fulfil the mandatory and desirable requirements on the Position Profile. Keep the key responsibilities in mind when addressing this criteria; and
• A current resume or curriculum vitae.

Once you have these two documents ready, click ‘Apply Now’ and follow the prompts to complete your application.

Further Information

Helpful information to assist you in completing your application is available on the Sunshine Coast Council website.

To learn more about Council’s vision and projects, you can view the Corporate Plan 2025-2030.

For specific enquiries contact Shane Great during business hours on 0409 196 124.

We're working hard to create an inclusive workplace that reflects the diverse community we serve. If you require adjustments at any stage of the recruitment process, please reach out to the Recruitment Team [email protected].

At Sunshine Coast Council, we embrace differences in gender, age, ethnicity, race, cultural background including First Nations, disability, religion and sexual orientation. To deliver the best service to our region we want a workforce that reflects the diverse community that we serve. Sunshine Coast Council strongly encourages all suitable applicants to apply for this role