IT Telecommunications Specialist

Why work with us?

At Council, we’re proud of our region. We collaborate with community to achieve truly sustainable outcomes, enhance our enviable lifestyle, and create award-winning places and spaces that are uniquely Sunshine Coast. So, if you love it here as much as we do, and you want to shape our region for the future – you’ll want to join our team!

With the vision to be Australia’s most sustainable region -Connected. Liveable. Thriving, our region is a model of sustainability, where caring for our environment, creating vibrant communities and growing our local economy is a way of life.

About the Role

The Digital Information Services branch delivers agile and transformative information and technology, enabling council to be a leader in providing innovative and sustainable services to its communities.

The IT Telecommunications Specialist is a professional, strategic and operational leader responsible for the end-to-end lifecycle management of Council telecommunications mobile fleet. This role is a service manager position that oversees mobile strategies, staff and roadmaps to ensure the delivery of secure, scalable, and cost-effective communication solutions while aligning with business objectives. The position encompasses strategic planning, vendor and contract management, service delivery oversight, and continuous improvement initiatives.

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Key Duties:**

• Manage Council’s telecommunication contracts and plan, develop and maintain strategic roadmaps for mobile telecommunications services.
• Align telecom initiatives with organisational goals, digital transformation strategies, and emerging technologies.
• Maintaining a trusted relationship with business units to continuously understand their business processes, priorities and challenges.
• Develop telecommunication roadmaps to ensure future-readiness and scalability.
• Oversee mobile operating environments including upgrades, updates, security, and mandatory configurations.
• Oversee the management of Council mobile device fleet, including Apple DEP and VPP programs for device deployment and app distribution.

This position is based at  Sunshine Coast City Hall, in the heart of Maroochydore CBD. This state of the art and sustainable building is designed to achieve an innovative and collaborative workspace.

About you

To succeed in this role, you’ll bring formal qualifications in Telecommunications, Information Technology or a related field, or substantial experience in managing mobile device fleets and telecommunications services within a large, diverse organisation. Your expertise in contract negotiation, vendor management and SLA oversight will ensure Council’s mobile strategy remains secure, scalable and cost-effective.

You’ll also demonstrate strong leadership skills, empowering and coaching team members while managing multiple priorities and projects. Certifications such as Microsoft Certified: Endpoint Administrator and security credentials are highly desirable, along with a current “C” Class driver’s licence. Your ability to build effective relationships, influence stakeholders and deliver innovative solutions will set you apart.

Our Culture & Employee Benefits

Council is committed to creating an inclusive, culturally diverse, healthy, skilled and dedicated workplace culture. As an employee you will enjoy a range of benefits and working styles to suit you:

• Wellbeing: Your wellbeing is important to us therefore we offer a number of different initiatives such as discounted health related memberships, fitness passport, employee assistance program and development opportunities. 
• Flexibility: We know it is important to balance life and work, therefore we offer flexible working including a 9-day fortnight and a hybrid WFH model that help you be your best.
• Extras: Those extras make a difference therefore we offer salary packaging options on novated leases, superannuation, smartphones and devices.

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How to apply**

Your written application should include:

• A 1-2 page cover letter demonstrating your ability to fulfil the mandatory and desirable requirements on the Position Profile. Keep the key responsibilities in mind when addressing this criteria; and
• A current resume or curriculum vitae.

Once you have these two documents ready, click ‘Apply Now’ and follow the prompts to complete your application.

Further Information

Helpful information to assist you in completing your application is available on the Sunshine Coast Council website.

To learn more about Council’s vision and projects, you can view the Corporate Plan 2025-2030.

For specific enquiries contact Lesley Ryan during business hours on 0400 014 782

We're working hard to create an inclusive workplace that reflects the diverse community we serve. If you require adjustments at any stage of the recruitment process, please reach out to the Recruitment Team [email protected].

At Sunshine Coast Council, we embrace differences in gender, age, ethnicity, race, cultural background including First Nations, disability, religion and sexual orientation. To deliver the best service to our region we want a workforce that reflects the diverse community that we serve. Sunshine Coast Council strongly encourages all suitable applicants to apply for this role.