IT Service Desk Officer

Why work with us?

At Council, we’re proud of our region. We collaborate with community to achieve truly sustainable outcomes, enhance our enviable lifestyle, and create award-winning places and spaces that are uniquely Sunshine Coast. So, if you love it here as much as we do, and you want to shape our region for the future – you’ll want to join our team!

With the vision to be Australia’s most sustainable region -Connected. Liveable. Thriving, our region is a model of sustainability, where caring for our environment, creating vibrant communities and growing our local economy is a way of life.

About the Role

This is a part-time, office-based position located in Maroochydore.  

Digital & Information Services branch plays a key role in improving digital capability and creating connected experiences for employees and the region.

As an IT Service Desk Officer, you will be a frontline contact for ICT enquiries, providing helpful advice, troubleshooting and first- and second-level resolution for defined service requests. This part-time role offers the opportunity to work across a varied technology environment, collaborate with experienced support officers and directly improve how Council employees’ access and use digital services.

Key Responsibilities

• Provide first- and some second-level ICT support and advice.
• Provision user access, permissions and related services.
• Manage onboarding and offboarding access accurately and promptly.
• Maintain service desk requests, records and documentation to agreed levels.

About you

You have a Certificate IV in Information Technology and have recently worked on a service desk in a large public sector or organisation.

You thrive on helping people and enjoy delivering outstanding customer service. With experience in an ICT support environment, you can confidently troubleshoot issues and provide practical solutions that create positive user experiences.

You are an excellent communicator who can explain technical information clearly to a wide range of users. Organised and adaptable, you can manage competing priorities while maintaining a high standard of service delivery.

You are proactive, collaborative and detail-focused, with a strong understanding of service desk processes, user access management and escalation pathways. You take pride in delivering accurate, secure and professional ICT support.

Our Culture & Employee Benefits

Council is committed to creating an inclusive, culturally diverse, healthy, skilled and dedicated workplace culture. As an employee you will enjoy a range of benefits and working styles to suit you:

• Wellbeing: Your wellbeing is important to us therefore we offer a number of different initiatives such as discounted health related memberships, fitness passport, employee assistance program and development opportunities. 
• Flexibility: We know it is important to balance life and work, therefore we offer flexible working including a 9-day fortnight and a hybrid WFH model that help you be your best.
• Extras: Those extras make a difference therefore we offer salary packaging options on novated leases, superannuation, smartphones and devices.

How to apply

Your written application should include:

• A 1-2 page cover letter demonstrating your ability to fulfil the mandatory and desirable requirements on the Position Profile. Keep the key responsibilities in mind when addressing this criteria; and
• A current resume or curriculum vitae.

Once you have these two documents ready, click ‘Apply Now’ and follow the prompts to complete your application.

Further Information

Helpful information to assist you in completing your application is available on the Sunshine Coast Council website.

To learn more about Council’s vision and projects, you can view the Corporate Plan 2025-2030.

For specific enquiries contact Mandy Fitter during business hours on 0429 119 489.

We're working hard to create an inclusive workplace that reflects the diverse community we serve. If you require adjustments at any stage of the recruitment process, please reach out to the Recruitment Team [email protected].

At Sunshine Coast Council, we embrace differences in gender, age, ethnicity, race, cultural background including First Nations, disability, religion and sexual orientation. To deliver the best service to our region we want a workforce that reflects the diverse community that we serve. Sunshine Coast Council strongly encourages all suitable applicants to apply for this role.