Digital Services Specialist

Why work with us?

At Council, we’re proud of our region. We collaborate with community to achieve truly sustainable outcomes, enhance our enviable lifestyle, and create award-winning places and spaces that are uniquely Sunshine Coast. So, if you love it here as much as we do, and you want to shape our region for the future – you’ll want to join our team!

With the vision to be Australia’s most sustainable region - Connected. Liveable. Thriving, our region is a model of sustainability, where caring for our environment, creating vibrant communities and growing our local economy is a way of life.

About the Role

Arts, Heritage and Libraries enrich the lives of Sunshine Coast residents and visitors through library services, creative and cultural programs, heritage initiatives, and opportunities for learning and connection. As part of the Community Strengthening Department, the Branch plays a vital role in fostering vibrant communities and delivering meaningful experiences that support lifelong learning, creativity and engagement.

As Digital Services Specialist, you will provide specialist advice, technology administration, analytical support and project delivery to ensure the successful operation of Sunshine Coast Libraries' digital services. Working across a diverse range of systems, platforms and technologies, you will help shape innovative library experiences, improve customer outcomes, support evidence-based decision making, and drive the implementation of new technology solutions across the library network.

Key Responsibilities

• Administer and support critical library technology systems, including the Library Management System, RFID, eResources, printing services and communication platforms.
• Deliver technology projects, upgrades and system improvements that enhance library services and customer experiences.
• Provide statistical analysis, business intelligence reporting and data insights to support operational and strategic decision making.
• Develop training, guidance and documentation while partnering with library teams, vendors and stakeholders to optimise digital services.

About you

• You hold a Diploma in Libraries, Information Services, Information Technology, or a related discipline, or you bring equivalent experience that demonstrates your expertise in digital service delivery.
• You have experience working within library services, information technology, or a similar environment and enjoy learning and applying new technologies to improve business outcomes.
• You are an organised professional with strong communication and project management skills, capable of balancing competing priorities while delivering high-quality outcomes.
• You thrive on solving problems, analysing information and identifying practical, customer-focused solutions. Your analytical mindset and technical proficiency enable you to confidently support complex systems and continuous improvement initiatives.

Our Culture & Employee Benefits

Council is committed to creating an inclusive, culturally diverse, healthy, skilled and dedicated workplace culture. As an employee you will enjoy a range of benefits and working styles to suit you:

• Wellbeing: Your wellbeing is important to us therefore we offer several different initiatives such as discounted health related memberships, fitness passport, employee assistance program and development opportunities. 
• Flexibility: We know it is important to balance life and work; therefore, we offer flexible working including a 9-day fortnight and a hybrid WFH model that help you be your best.
• Extras: Those extras make a difference therefore we offer salary packaging options on novated leases, superannuation, smartphones and devices.

How to apply

Your written application should include:

• A 1-2 page cover letter demonstrating your ability to fulfil the mandatory and desirable requirements on the Position Profile. Keep the key responsibilities in mind when addressing these criteria; and
• A current resume or curriculum vitae.

Once you have these two documents ready, click ‘Apply Now’ and follow the prompts to complete your application.

Further Information

Helpful information to assist you in completing your application is available on the Sunshine Coast Council website.

To learn more about Council’s vision and projects, you can view the Corporate Plan 2025-2030.

For specific enquiries contact Mel Morey during business hours on 07 5475 8926.

We're working hard to create an inclusive workplace that reflects the diverse community we serve. If you require adjustments at any stage of the recruitment process, please reach out to the Recruitment Team [email protected].

At Sunshine Coast Council, we embrace differences in gender, age, ethnicity, race, cultural background including First Nations, disability, religion and sexual orientation. To deliver the best service to our region we want a workforce that reflects the diverse community that we serve. Sunshine Coast Council strongly encourages all suitable applicants to apply for this role.