Development Information Unit Leader

Why work with us?

At Council, we’re proud of our region. We collaborate with community to achieve truly sustainable outcomes, enhance our enviable lifestyle, and create award-winning places and spaces that are uniquely Sunshine Coast. So, if you love it here as much as we do, and you want to shape our region for the future – you’ll want to join our team!

With the vision to be Australia’s most sustainable region -Connected. Liveable. Thriving, our region is a model of sustainability, where caring for our environment, creating vibrant communities and growing our local economy is a way of life.

About the Role

We are looking for an agile, proactive, and energetic leader for our Development Information Unit. As the Unit Leader, you’ll be the key escalation point for development advice, guiding and mentoring a fantastic team of emerging professionals who deliver timely, customer-focused services to the community. You’ll provide hands-on leadership, guidance, and coaching to support your team’s growth and success. We’re seeking someone passionate about fostering a culture of continuous improvement and operational excellence. Collaborating across the branch with a network of experienced planners, you’ll contribute to the delivery of consistent, high-quality advice and development services.

Key responsibilities include:

• Provide supervision, leadership and coordination of operational business support staff and functions.
• Manage escalated development enquiries from internal and external customers
• Manage staff performance, productivity, morale and engagement by building employee capabilities, coaching performance and fostering a team culture of continuous improvement, innovation, and sharing information. 
• Ensuring compliance with legislative and council requirements. .

About you

Essential to this role is a Tertiary qualification in Business, Management, Urban Planning or other relevant discipline, and/or extensive equivalent experience in the workplace.

It is a requirement of this role that you are able to provide high level professional customer service, with an ability to maintain composure, with experience preferably in a role providing development assessment information to the community.

You will have demonstrated ability to understand and apply relevant legislation, regulations, standards, policies and procedures relevant to the Development Services Branch and demonstrate leadership skills that can build strong, customer focussed teams.

To be successful in this role it is important that you possess strong communication skills with particular emphasis in the areas of building effective relationships, collaboration, consultation, and conflict resolution.

Our Culture & Employee Benefits

Council is committed to creating an inclusive, culturally diverse, healthy, skilled and dedicated workplace culture. As an employee you will enjoy a range of benefits and working styles to suit you:

• Wellbeing: Your wellbeing is important to us therefore we offer a number of different initiatives such as discounted health related memberships, fitness passport, employee assistance program and development opportunities. 
• Flexibility: We know it is important to balance life and work, therefore we offer flexible working including a 9-day fortnight and a hybrid WFH model that help you be your best.
• Extras: Those extras make a difference therefore we offer salary packaging options on novated leases, superannuation, smartphones and devices.

How to apply

Your written application should include:

• A 1-2 page cover letter demonstrating your ability to fulfil the mandatory and desirable requirements on the Position Profile. Keep the key responsibilities in mind when addressing this criteria; and
• A current resume or curriculum vitae.

Once you have these two documents ready, click ‘Apply Now’ and follow the prompts to complete your application.

Further Information

Helpful information to assist you in completing your application is available on the Sunshine Coast Council website.

To learn more about Council’s vision and projects, you can view the Corporate Plan 2025-2030.

For specific enquiries contact Carly Weaver during business hours on 0416 959 859.

We're working hard to create an inclusive workplace that reflects the diverse community we serve. If you require adjustments at any stage of the recruitment process, please reach out to the Recruitment Team [email protected].

At Sunshine Coast Council, we embrace differences in gender, age, ethnicity, race, cultural background including First Nations, disability, religion and sexual orientation. To deliver the best service to our region we want a workforce that reflects the diverse community that we serve. Sunshine Coast Council strongly encourages all suitable applicants to apply for this role.