Development Information Officer

Why work with us?

At Council, we’re proud of our region. We collaborate with community to achieve truly sustainable outcomes, enhance our enviable lifestyle, and create award-winning places and spaces that are uniquely Sunshine Coast. So, if you love it here as much as we do, and you want to shape our region for the future – you’ll want to join our team!

With the vision to be Australia’s most sustainable region -Connected. Liveable. Thriving, our region is a model of sustainability, where caring for our environment, creating vibrant communities and growing our local economy is a way of life.

About the Role

The Development Services Branch plays a critical role in enabling sustainable growth across the Sunshine Coast. Working closely with industry stakeholders and the community, the Branch delivers customer-focused development assessment services, advice, and support across planning, engineering, environment and compliance. As part of a collaborative, multi-disciplinary team, you’ll contribute to shaping one of Australia’s most sustainable and liveable regions.

As a Development Information Officer, you will provide accurate, timely development information, process searches and applications, and support both internal teams and the broader community. This role is essential in ensuring legislative compliance and delivering high-quality customer service. With a strong focus on accuracy, teamwork, and continuous improvement, this is an exciting opportunity to contribute to meaningful outcomes that support sustainable regional growth.

Key Responsibilities

• Provide accurate development information, advice, and customer support
• Process development searches, applications, and enquiries in line with legislation
• Prepare professional correspondence and maintain records and databases
• Contribute to workflow management and continuous improvement initiatives.

About you

You are a customer-focused professional who is confident providing clear, accurate information and resolving enquiries with professionalism and care.

You have strong attention to detail and organisational skills, enabling you to manage competing priorities, maintain accurate records, and consistently deliver high-quality work.

You communicate effectively, both written and verbally, and can prepare clear correspondence while engaging positively with a wide range of stakeholders.

You are a proactive and collaborative team member who builds strong working relationships and actively contributes to improving processes and outcomes.

Our Culture & Employee Benefits

Stream A (Office-based)

Council is committed to creating an inclusive, culturally diverse, healthy, skilled and dedicated workplace culture. As an employee you will enjoy a range of benefits and working styles to suit you:

• Wellbeing: Your wellbeing is important to us therefore we offer a number of different initiatives such as discounted health related memberships, fitness passport, employee assistance program and development opportunities. 
• Flexibility: We know it is important to balance life and work, therefore we offer flexible working including a 9-day fortnight and a hybrid WFH model that help you be your best.
• Extras: Those extras make a difference therefore we offer salary packaging options on novated leases, superannuation, smartphones and devices.

How to apply

Your written application should include:

• A 1-2 page cover letter demonstrating your ability to fulfil the mandatory and desirable requirements on the Position Profile. Keep the key responsibilities in mind when addressing this criteria; and

Once you have these two documents ready, click ‘Apply Now’ and follow the prompts to complete your application.

Further Information

Helpful information to assist you in completing your application is available on the Sunshine Coast Council website.

To learn more about Council’s vision and projects, you can view the Corporate Plan 2025-2030.

For specific enquiries contact Kayla Ellis during business hours on 0437 332 174.

We're working hard to create an inclusive workplace that reflects the diverse community we serve. If you require adjustments at any stage of the recruitment process, please reach out to the Recruitment Team [email protected].

At Sunshine Coast Council, we embrace differences in gender, age, ethnicity, race, cultural background including First Nations, disability, religion and sexual orientation. To deliver the best service to our region we want a workforce that reflects the diverse community that we serve. Sunshine Coast Council strongly encourages all suitable applicants to apply for this role.