Customer Liaison Officer

Why work with us?

At Council, we’re proud of our region. We collaborate with community to achieve truly sustainable outcomes, enhance our enviable lifestyle, and create award-winning places and spaces that are uniquely Sunshine Coast. So, if you love it here as much as we do, and you want to shape our region for the future – you’ll want to join our team!

With the vision to be Australia’s most sustainable region - Connected. Liveable. Thriving, our region is a model of sustainability, where caring for our environment, creating vibrant communities and growing our local economy is a way of life.

About the Role

The Digital & Information Services (D&IS) Branch delivers agile, innovative technology solutions that enable Sunshine Coast Council to provide sustainable, high-quality services to the community. Focused on digital transformation, the branch supports staff to fully leverage systems, tools and technology through training, communication and continuous improvement. It’s an exciting environment at the forefront of innovation, helping shape the way Council works and serves its region.

As a Customer Liaison Officer, you’ll play a vital role in connecting Council teams with Digital & Information Services. You’ll support communication, training and engagement initiatives that enhance digital literacy and improve access to IT services. This is an exciting opportunity to influence how technology is understood and used across Council, delivering meaningful improvements to the employee experience and supporting impactful organisational change.

Key Responsibilities

• Strengthen communication between business units and IT services
• Deliver training, mentoring and support to improve digital capability
• Develop and share guides, bulletins and resources to boost system use
• Support projects and initiatives to enhance customer experience

This position is based at  Sunshine Coast City Hall, in the heart of Maroochydore CBD. This state of the art and sustainable building is designed to achieve an innovative and collaborative workspace.

About you

• You’re a strong communicator who builds trust quickly and can translate technical information into clear, engaging messages for diverse audiences.
• You bring a collaborative mindset and thrive on creating positive partnerships, working across teams to support change and continuous improvement.
• You enjoy mentoring and developing others, helping colleagues build confidence and capability with systems and processes.
• You’re digitally savvy, adaptable and curious, motivated to learn new tools and improve the way people interact with technology.

Our Culture & Employee Benefits

Council is committed to creating an inclusive, culturally diverse, healthy, skilled and dedicated workplace culture. As an employee you will enjoy a range of benefits and working styles to suit you:

• Wellbeing: Your wellbeing is important to us therefore we offer several different initiatives such as discounted health related memberships, fitness passport, employee assistance program and development opportunities. 
• Flexibility: We know it is important to balance life and work; therefore, we offer flexible working including a 9-day fortnight and a hybrid WFH model that help you be your best.
• Extras: Those extras make a difference therefore we offer salary packaging options on novated leases, superannuation, smartphones and devices.

How to apply

Your written application should include:

• A 1-2 page cover letter demonstrating your ability to fulfil the mandatory and desirable requirements on the Position Profile. Keep the key responsibilities in mind when addressing these criteria; and
• A current resume or curriculum vitae.

Once you have these two documents ready, click ‘Apply Now’ and follow the prompts to complete your application.

Further Information

Helpful information to assist you in completing your application is available on the Sunshine Coast Council website.

To learn more about Council’s vision and projects, you can view the Corporate Plan 2025-2030.

For specific enquiries contact Mandy Fitter during business hours on 0413 596 991.

We're working hard to create an inclusive workplace that reflects the diverse community we serve. If you require adjustments at any stage of the recruitment process, please reach out to the Recruitment Team [email protected].

At Sunshine Coast Council, we embrace differences in gender, age, ethnicity, race, cultural background including First Nations, disability, religion and sexual orientation. To deliver the best service to our region we want a workforce that reflects the diverse community that we serve. Sunshine Coast Council strongly encourages all suitable applicants to apply for this role.