Business Systems Analyst (Customer Solutions Analyst)

Why work with us? 

At Council, we’re proud of our region. We collaborate with community to achieve truly sustainable outcomes, enhance our enviable lifestyle, and create award-winning places and spaces that are uniquely Sunshine Coast. So, if you love it here as much as we do, and you want to shape our region for the future – you’ll want to join our team! 

With the vision to be Australia’s most sustainable region -Connected. Liveable. Thriving, our region is a model of sustainability, where caring for our environment, creating vibrant communities and growing our local economy is a way of life.  

About the Role 

Digital & Information Services is the engine behind Council’s smart, sustainable service delivery—driving innovation, agility, and transformation across the region. 

As our Business Systems Analyst, you’ll be at the heart of transforming how our community lives, works, and thrives. This isn’t just another IT job—this is your chance to drive smart, sustainable solutions that make a real difference. 

Key responsibilities include, but are not limited to: 

• Analyse, document and support business requirements and system enhancements. 
• Provide support for Councils Enterprise Systems and manage issue resolution. 
• You’ll champion the modernisation of Council’s most critical systems—including Property & Rating, Financial, Service Management and Asset management, ensuring they’re robust, future-ready, and seamlessly integrated across the enterprise. 
• Build and nurture partnerships with leading technology vendors. You’ll orchestrate service delivery and ensure our systems are supported by the best in the business. 

This position is based at  Sunshine Coast City Hall, in the heart of Maroochydore CBD. This state of the art and sustainable building is designed to achieve an innovative and collaborative workspace. 

About you 

Collaborative Partner: You love building strong relationships across business areas, working side-by-side with stakeholders to understand their needs and deliver impactful outcomes.  

Exceptional Communicator: Your communication skills set you apart. You translate complex technical concepts into clear, actionable insights for both technical and non-technical audiences. 

Enterprise Experience: You’re confident supporting complex environments and enterprise applications, with a track record of driving transformation and modernising critical systems.  

Analytical & Solutions-Focused: You approach problems with curiosity and rigor, delivering support that matter and create lasting value.  

Initiative & Leadership: You take ownership, show initiative, and lead by example—always looking for opportunities to improve, innovate, and inspire those around you.  

Analyse Business Processes: evaluate and support current business operations and systems to identify areas for improvement and support solutions that align with organisational goals.  

Our Culture & Employee Benefits 

Council is committed to creating an inclusive, culturally diverse, healthy, skilled and dedicated workplace culture. As an employee you will enjoy a range of benefits and working styles to suit you: 

• Wellbeing: Your wellbeing is important to us therefore we offer a number of different initiatives such as discounted health related memberships, fitness passport, employee assistance program and development opportunities.  
• Flexibility: We know it is important to balance life and work; therefore, we offer flexible working including a 9-day fortnight and a hybrid WFH model that help you be your best. 
• Extras: Those extras make a difference therefore we offer salary packaging options on novated leases, superannuation, smartphones and devices. 

How to apply 

Your written application should include: 

• A 1-2 page cover letter demonstrating your ability to fulfil the mandatory and desirable requirements on the Position Profile. Keep the key responsibilities in mind when addressing this criteria; and 
• A current resume or curriculum vitae. 

Once you have these two documents ready, click ‘Apply Now’ and follow the prompts to complete your application. 

Please note: We are unable to accept applications via email, so please kindly follow instructions above. 

Further Information 

Helpful information to assist you in completing your application is available on the Sunshine Coast Council website. 

To learn more about Council’s vision and projects, you can view the Corporate Plan 2025-2030.  

For specific enquiries contact Mark Reynolds during business hours on 0409 473 929. 

We're working hard to create an inclusive workplace that reflects the diverse community we serve. If you require adjustments at any stage of the recruitment process, please reach out to the Recruitment Team [email protected].  

At Sunshine Coast Council, we embrace differences in gender, age, ethnicity, race, cultural background including First Nations, disability, religion and sexual orientation. To deliver the best service to our region we want a workforce that reflects the diverse community that we serve. Sunshine Coast Council strongly encourages all suitable applicants to apply for this role.