Visitor Liaison Officer (Security)

Why work with us?

At Council, we’re proud of our region. We collaborate with community to achieve truly sustainable outcomes, enhance our enviable lifestyle, and create award-winning places and spaces that are uniquely Sunshine Coast. So, if you love it here as much as we do, and you want to shape our region for the future – you’ll want to join our team!

With the vision to be Australia’s most sustainable region - Healthy, Smart, and Creative, council is at the forefront of delivering a number of region-shaping projects that will see the region become a hub for innovation, entrepreneurship and creativity, along with opportunities and a lifestyle for all to enjoy.

About the Role

Arts, Heritage and Libraries enlivens and enriches the lives of residents and visitors through the provision of library services, creative, cultural and heritage programs. Library+ Caloundra will meet the demand for a contemporary experience that includes expanded programs and service access for the community.     

The primary purpose of the role is to provide excellent customer service to visitors to ensure the best possible experience for guests and security strategies for a safe and welcoming environment.

In this role you will provide excellent customer service to all visitors to Library+ Caloundra, including but not limited to:

• Perform daily building operational requirements in line with established policies and procedures including opening and closing procedures, and monitoring cleanliness and use of shared spaces.
• Provide first tier assistance for building services, including visitor sign-in, confirmation of room and resource bookings, event registrations, wi-fi connectivity, hearing augmentation needs, and assistance for routine services.
• Maintain knowledge of building procedures, services, events and programs to provide a quality customer experience.
• Conduct regular patrols of the building in accordance with relevant procedures and training.
• Monitor visitor behaviour and implement appropriate response or de-escalation strategies where required, including supporting the removal of individuals from the premises following established procedures.
• Support emergency management responsibilities, including first aid, fire warden and emergency response activities in line with procedures as required.

About you

• As a requirement of this role, you will have a current Queensland security provider licence (Class 1), noting qualifications and licence must be kept up to date.
• You will have demonstrated relevant experience in providing customer service and security at a similar facility.
• You will have demonstrated the ability to effectively utilise verbal, radio or computer/device based communication systems within provided guidance/procedures.
• Ability to work unsupervised and exercise appropriate judgement in challenging situations.
• Ability to work regular weekends (under an any 5 in 7days arrangement) as rostered, including early morning and evening work.
• Desirable experience in a library services, customer service, venue or local government environment.
• Possess current First Aid and CPR certifications and Current Blue Card for Queensland’s Working with Children Check or ability to obtain one.

Pre-Employment Medical Required

Essential to your success is physical agility and the level of fitness, strength and dexterity to carry out labouring and frequent heavy lifting & bending. As such, appointment to this position is subject to completion of a pre-employment medical assessment.

Criminal History Check Required

Appoitment to this position is subject to the satisfactory completion of a Criminal Check. 

Our Culture & Employee Benefits

Council is committed to creating an inclusive, culturally diverse, healthy, skilled and dedicated workplace culture. As an employee you will enjoy a range of benefits and working styles to suit you:

• Wellbeing: Your wellbeing is important to us therefore we offer a number of different initiatives such as discounted health related memberships, fitness passport, employee assistance program and development opportunities. 
• Flexibility: We know it is important to balance life and work, therefore we offer flexible working including a 9-day fortnight and a hybrid WFH model that help you be your best.
• Extras: Those extras make a difference therefore we offer salary packaging options on novated leases, superannuation, smartphones and devices. We also pay you 17.5% leave loading and generous Superannuation where council will contribute 12% Superannuation in addition to your 6% superannuation contribution.

How to apply

Your written application should include:

• A 1-2 page cover letter demonstrating your ability to fulfil the mandatory and desirable requirements on the Position Profile. Keep the key responsibilities in mind when addressing this criteria; and
• A current resume or curriculum vitae.

Once you have these two documents ready, click ‘Apply Now’ and follow the prompts to complete your application.

Further Information

Helpful information to assist you in completing your application is available on the Sunshine Coast Council website.

To learn more about Council’s vision and projects, you can view the Corporate Plan 2024-2028.

For specific enquiries contact Karen Ransley during business hours on 0416 811 835

We're working hard to create an inclusive workplace that reflects the diverse community we serve. If you require adjustments at any stage of the recruitment process, please reach out to the Recruitment Team [email protected].

At Sunshine Coast Council, we embrace differences in gender, age, ethnicity, race, cultural background including First Nations, disability, religion and sexual orientation. To deliver the best service to our region we want a workforce that reflects the diverse community that we serve. Sunshine Coast Council strongly encourages all suitable applicants to apply for this role.