Supervisor Pound Business Operations

Why work with us?

At Council, we’re proud of our region. We collaborate with community to achieve truly sustainable outcomes, enhance our enviable lifestyle, and create award-winning places and spaces that are uniquely Sunshine Coast. So, if you love it here as much as we do, and you want to shape our region for the future – you’ll want to join our team!

With the vision to be Australia’s most sustainable region -Connected. Liveable. Thriving, our region is a model of sustainability, where caring for our environment, creating vibrant communities and growing our local economy is a way of life.

About the Role

As Supervisor Pound Business Operations, you’ll lead the daily operations of the Sippy Creek Animal Pound, ensuring the safety, education, and amenity of the Sunshine Coast community. This role coordinates all operational services and administration, driving best-practice animal care and compliance with legislation. You’ll champion responsible pet ownership and deliver on the commitments outlined in the Domestic Animal Management (Cats and Dogs) Plan 2021–2030, while fostering a positive team culture and exceptional customer service.

As a requirement of the role, you will:

• Lead and manage daily operations at the Sippy Creek Animal Pound, ensuring safety, cleanliness, and best-practice animal care.
• Drive high standards of service delivery in relation to animal compliance and promote responsible pet ownership across the community.
• Support and empower your team to deliver exceptional results, ensuring compliance with legislation and Council policies.
• Oversee animal intake and release processes, rehoming programs, and veterinary services, while managing budgets and contracts.
• Handle customer enquiries and complaints with professionalism and a focus on positive outcomes.
• Maintain accurate records and governance standards, and champion continuous improvement initiatives.
• Contribute to education programs and the Domestic Animal Management (Cats and Dogs) Plan 2021–2030.

About you

You’re a confident leader with strong time management and organisational skills to manage complex investigations, competing priorities, and diverse stakeholder expectations. You have excellent interpersonal skills and proven experience in conflict management.

To succeed, you’ll bring:

• Tertiary qualification in Business Management or a related discipline.
• Certificate IV in Government (Statutory Compliance) or equivalent experience.
• Extensive knowledge of relevant legislation, policies, and compliance standards.
• Proven leadership skills to build high-performing, customer-focused teams.
• Strong communication, negotiation, and problem-solving abilities.
• Ability to prepare professional reports and use business technologies effectively.
• Current “C” Class Driver’s Licence and ability to obtain a Blue Card.
• Physical fitness for manual tasks and ability to meet pre-employment checks.

Our Culture & Employee Benefits

Council is committed to creating an inclusive, culturally diverse, healthy, skilled and dedicated workplace culture. As an employee you will enjoy a range of benefits and working styles to suit you:

• Wellbeing: Your wellbeing is important to us therefore we offer a number of different initiatives such as discounted health related memberships, fitness passport, employee assistance program and development opportunities. 
• Flexibility: We know it is important to balance life and work, therefore we offer flexible working including a 9-day fortnight and a hybrid WFH model that help you be your best.
• Extras: Those extras make a difference therefore we offer salary packaging options on novated leases, superannuation, smartphones and devices.

How to apply

Your written application should include:

• A 1-2 page cover letter demonstrating your ability to fulfil the mandatory and desirable requirements on the Position Profile. Keep the key responsibilities in mind when addressing this criteria; and
• A current resume or curriculum vitae.

Once you have these two documents ready, click ‘Apply Now’ and follow the prompts to complete your application.

Further Information

Helpful information to assist you in completing your application is available on the Sunshine Coast Council website.

To learn more about Council’s vision and projects, you can view the Corporate Plan 2025-2030.

For specific enquiries contact Elise Sondergeld during business hours on 0418 349 169.

We're working hard to create an inclusive workplace that reflects the diverse community we serve. If you require adjustments at any stage of the recruitment process, please reach out to the Recruitment Team [email protected].

At Sunshine Coast Council, we embrace differences in gender, age, ethnicity, race, cultural background including First Nations, disability, religion and sexual orientation. To deliver the best service to our region we want a workforce that reflects the diverse community that we serve. Sunshine Coast Council strongly encourages all suitable applicants to apply for this role.