Supervisor Infringements & Reviews

Why work with us?

At Council, we’re proud of our region. We collaborate with community to achieve truly sustainable outcomes, enhance our enviable lifestyle, and create award-winning places and spaces that are uniquely Sunshine Coast. So, if you love it here as much as we do, and you want to shape our region for the future – you’ll want to join our team!

With the vision to be Australia’s most sustainable region -Connected. Liveable. Thriving, our region is a model of sustainability, where caring for our environment, creating vibrant communities and growing our local economy is a way of life.

About the Role

Council’s Response Services Team is seeking a Supervisor of Infringements & Reviews to lead the independent assessment and review of matters relating to legislation, policies, and procedures for infringement notices, regulated dog declarations, and compliance notices. This role will be responsible for undertaking infringement reviews to ensure fairness, transparency, and compliance with statutory requirements. The successful candidate will deliver exceptional customer service and operational excellence while ensuring all processes align with legislative obligations. You will provide expert advice across all council areas regarding penalty infringement notices, research and analyse data, and prepare comprehensive reports for internal and external stakeholders. A key focus of the role is to keep management informed of legislative changes relating to SPER and CITEC, as well as any politically sensitive or high-risk issues. You may also assist in preparing matters for prosecution or hearings before the Queensland Civil and Administrative Tribunal. Additionally, you will lead, partner, and participate in branch and cross-branch projects on an ad-hoc basis, contributing to continuous improvement and best practice across the organisation.

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About you**

You will hold a Certificate IV in Government (Statutory Compliance) or a similar qualification and possess substantial experience in interpreting and applying legislation, policies, standards, regulations, and procedures. As a natural leader, you are confident in setting expectations, fostering team engagement, and providing support to your staff. Your strong communication and interpersonal skills will be essential in delivering exceptional customer service and managing situations that require diplomacy and sensitivity. The ability to prioritise and manage time effectively is critical to your success, along with the capacity to work both independently and collaboratively within a team environment.

Candidates with a Diploma of Justice of Diploma of Business Administration, experience in court, tribunal and prosecution processes, or expertise in project management will be highly regarded for this role.

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Criminal History Check Required**

Appointment to this position is subject to the satisfactory completion of a criminal history check.  

Our Culture & Employee Benefits

Council is committed to creating an inclusive, culturally diverse, healthy, skilled and dedicated workplace culture. As an employee you will enjoy a range of benefits and working styles to suit you:

• Wellbeing: Your wellbeing is important to us therefore we offer a number of different initiatives such as discounted health related memberships, fitness passport, employee assistance program and development opportunities. 
• Flexibility: We know it is important to balance life and work, therefore we offer flexible working including a 9-day fortnight and a hybrid WFH model that help you be your best.
• Extras: Those extras make a difference therefore we offer salary packaging options on novated leases, superannuation, smartphones and devices.

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How to apply**

Your written application should include:

• A 1-2 page cover letter demonstrating your ability to fulfil the mandatory and desirable requirements on the Position Profile. Keep the key responsibilities in mind when addressing this criteria; and
• A current resume or curriculum vitae.

Once you have these two documents ready, click ‘Apply Now’ and follow the prompts to complete your application.

Further Information

Helpful information to assist you in completing your application is available on the Sunshine Coast Council website.

To learn more about Council’s vision and projects, you can view the Corporate Plan 2025-2030.

For specific enquiries contact Elise Sondergeld during business hours on 0418 349 169.

We're working hard to create an inclusive workplace that reflects the diverse community we serve. If you require adjustments at any stage of the recruitment process, please reach out to the Recruitment Team [email protected].

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At Sunshine Coast Council, we embrace differences in gender, age, ethnicity, race, cultural background including First Nations, disability, religion and sexual orientation. To deliver the best service to our region we want a workforce that reflects the diverse community that we serve. Sunshine Coast Council strongly encourages all suitable applicants to apply for this role._