Response Services Officer

Why work with us?

At Council, we’re proud of our region. We collaborate with community to achieve truly sustainable outcomes, enhance our enviable lifestyle, and create award-winning places and spaces that are uniquely Sunshine Coast. So, if you love it here as much as we do, and you want to shape our region for the future – you’ll want to join our team!

With the vision to be Australia’s most sustainable region -Connected. Liveable. Thriving, our region is a model of sustainability, where caring for our environment, creating vibrant communities and growing our local economy is a way of life.

About the Role

At Council, the Customer Response Branch strives to ensure the education, safety and amenity of the Sunshine Coast Community.

The role of the Response Services Officer is to provide customer focused enforcement of Council’s Local Laws and policies and relevant State legislation with an emphasis on education and self-regulation and work collaboratively as part of a multi-functional team within the Response Services Unit and across the broader Customer Response Branch and Customer Engagement & Planning Services Group.

Primarily, you will:

• Investigate complaints and serve notices to ensure compliance with Council’s Local Laws, State Acts and Regulations and other legislation relevant to the position, relating to abandoned vehicles and vessels, animal management (cats & dogs) and livestock, footpath trading, illegal parking (not regulated), illegal camping, litter, overgrown land, signage including electoral and temporary signs, temporary events, use of public land including reserves and foreshores, vandalism and illegal vegetation removal.
• Impound as required abandoned vehicles and vessels, animals including cats, dogs and livestock found straying, illegal advertising devices and other goods and materials illegally placed on land under Council control.
• Provide professional, technical advice and support in relation to Council’s Local Laws and State legislation pertaining to animal management including, ensuring property owners comply with directions, notices or instructions issued by officers for the keeping of animals on the property.
• Make timely enquiries and gather evidence for the prosecution of offences against Council’s Local Laws, State Acts and Regulations and other legislation relevant to the position, issue and serve infringement notices and appear for Council as a witness in court.

About you

As a professional in Response Services, you will have substantial relevant experience with demonstrated ability to apply legislation, policies, standards, regulations and procedures relevant to the area of work.

You will have demonstrated investigative and analytical skills with the ability to actively listen, document briefs of evidence, gather sensitive information and ensure the application of procedural fairness to inform quality recommendations that are in line with Council policy.

You will have strong communication and customer service skills with demonstrated ability to prepare standard business correspondence.

As a requirement of this role, you will possess a Certificate IV in Government (Statutory Compliance) or similar relevant experience.

Essential to your success is physical agility and the level of fitness, strength and dexterity to carry out labouring and frequent heavy lifting & bending. As such, appointment to this position is subject to completion of a pre-employment medical assessment.

Appointment to this position is subject to the satisfactory completion of a Nationally Coordinated Criminal History Check. 

Our Culture & Employee Benefits

Council is committed to creating an inclusive, culturally diverse, healthy, skilled and dedicated workplace culture. As an employee you will enjoy a range of benefits and working styles to suit you:

• Wellbeing: Your wellbeing is important to us therefore we offer a number of different initiatives such as discounted health related memberships, fitness passport, employee assistance program and development opportunities. 
• Flexibility: We know it is important to balance life and work, therefore we offer flexible working including a 9-day fortnight and a hybrid WFH model that help you be your best.
• Extras: Those extras make a difference therefore we offer salary packaging options on novated leases, superannuation, smartphones and devices.

How to apply

Your written application should include:

• A 1-2 page cover letter demonstrating your ability to fulfil the mandatory and desirable requirements on the Position Profile. Keep the key responsibilities in mind when addressing this criteria; and
• A current resume or curriculum vitae.

Once you have these two documents ready, click ‘Apply Now’ and follow the prompts to complete your application.

Further Information

Helpful information to assist you in completing your application is available on the Sunshine Coast Council website.

To learn more about Council’s vision and projects, you can view the Corporate Plan 2025-2030.

For specific enquiries contact Brett Panter during business hours on 0488 981 173.

We're working hard to create an inclusive workplace that reflects the diverse community we serve. If you require adjustments at any stage of the recruitment process, please reach out to the Recruitment Team [email protected].

At Sunshine Coast Council, we embrace differences in gender, age, ethnicity, race, cultural background including First Nations, disability, religion and sexual orientation. To deliver the best service to our region we want a workforce that reflects the diverse community that we serve. Sunshine Coast Council strongly encourages all suitable applicants to apply for this role.