Proactive Compliance Response Officer

Why work with us?

At Council, we’re proud of our region. We collaborate with community to achieve truly sustainable outcomes, enhance our enviable lifestyle, and create award-winning places and spaces that are uniquely Sunshine Coast. So, if you love it here as much as we do, and you want to shape our region for the future – you’ll want to join our team!

With the vision to be Australia’s most sustainable region -Connected. Liveable. Thriving, our region is a model of sustainability, where caring for our environment, creating vibrant communities and growing our local economy is a way of life.

About the Role

The Regulatory Response Services Branch supports a great place to live by working with the community and businesses to deliver timely, customer‑focused compliance, advice, and education across local laws, environment, health, and legislative requirements. The branch plays a vital role in maintaining community safety, protecting public spaces, and encouraging positive behaviours through education and proactive engagement.

As a Proactive Compliance Response Officer, you will deliver frontline compliance and education activities across Council‑controlled land, with a strong focus on voluntary compliance and community engagement. This role is key to maintaining public safety, protecting amenity, and promoting responsible behaviours—particularly around pet ownership and use of public spaces—through visible patrols, practical enforcement, and education initiatives.

Key Responsibilities

• Conduct proactive patrols to monitor and enforce compliance with local laws
• Investigate offences, gather evidence, issue notices, and support legal processes
• Provide clear advice and directions to support compliance and community safety
• Deliver and promote community education and engagement activities

About you

You bring experience applying legislation, policies, and procedures within a compliance or regulatory environment and take pride in working to high professional standards.  

You communicate confidently with the community, using sound judgement, tact, and initiative to resolve issues while balancing education with enforcement.

You are organised and adaptable, with the ability to manage competing priorities and work effectively both independently and as part of a team.

You enjoy working outdoors, can undertake physically demanding patrol duties, and thrive in a role that supports community wellbeing and positive outcomes.

Pre-Employment Medical Required?

Essential to your success is physical agility and the level of fitness, strength and dexterity to carry out labouring and frequent heavy lifting & bending. As such, appointment to this position is subject to completion of a pre-employment medical assessment.

Our Culture & Employee Benefits

Council is committed to creating an inclusive, culturally diverse, healthy, skilled and dedicated workplace culture. As an employee you will enjoy a range of benefits and working styles to suit you:

• Wellbeing: Your wellbeing is important to us therefore we offer a number of different initiatives such as discounted health related memberships, fitness passport, employee assistance program and development opportunities. 
• Flexibility: We know it is important to balance life and work, therefore we offer flexible working including a 9-day fortnight and a hybrid WFH model that help you be your best.
• Extras: Those extras make a difference therefore we offer salary packaging options on novated leases, superannuation, smartphones and devices.

How to apply

Your written application should include:

• A 1-2 page cover letter demonstrating your ability to fulfil the mandatory and desirable requirements on the Position Profile. Keep the key responsibilities in mind when addressing these criteria; and
• A current resume or curriculum vitae.

Once you have these two documents ready, click ‘Apply Now’ and follow the prompts to complete your application.

Further Information

Helpful information to assist you in completing your application is available on the Sunshine Coast Council website.

To learn more about Council’s vision and projects, you can view the Corporate Plan 2025-2030.

For specific enquiries contact Brett Panter during business hours on 0488 981 173.

We're working hard to create an inclusive workplace that reflects the diverse community we serve. If you require adjustments at any stage of the recruitment process, please reach out to the Recruitment Team [email protected].

At Sunshine Coast Council, we embrace differences in gender, age, ethnicity, race, cultural background including First Nations, disability, religion and sexual orientation. To deliver the best service to our region we want a workforce that reflects the diverse community that we serve. Sunshine Coast Council strongly encourages all suitable applicants to apply for this role.