Branch Support Officer

Why work with us?

At Council, we’re proud of our region. We collaborate with community to achieve truly sustainable outcomes, enhance our enviable lifestyle, and create award-winning places and spaces that are uniquely Sunshine Coast. So, if you love it here as much as we do, and you want to shape our region for the future – you’ll want to join our team!

With the vision to be Australia’s most sustainable region -Connected. Liveable. Thriving, our region is a model of sustainability, where caring for our environment, creating vibrant communities and growing our local economy is a way of life.

About the Role

Environmental Operations branch is responsible for the preservation, management and enhancement of council’s diverse range of environmental and recreational assets and in partnership with our community, the rich biodiversity of the region’s landscapes. The branch plays an active role within council, liaising with other units, as well as with the community to maintain and deliver high quality environmental outcomes.

The Branch Support Officer will work as part of a highly effective and motivated branch support team to provide a point of call for all internal and external customers of the branch, supporting administrative and project functions and customer service excellence.

Key duties include, but are not limited to:

• Provision of administration support services such as: Outlook mailbox management (triaging, allocating and responding to customers), customer contact, word processing, filing, record management, photocopying and data entry
• Assist senior officers in an administrative capacity with projects including assisting with tasks for the Manager and Branch Leadership Team.
• Provide accurate and timely data entry of all activities.  Prepare purchase order requests and carry out electronic receipting as and when required.  Place orders with suppliers and arrange delivery of goods and services. Processing Corporate Purchase Card transactions and invoices,
• Assist with organisation of community events such as workshops, forums, and field days.

About you

As the Branch Support Officer, you will hold a Certificate II or III in Business Administration and have experience in a secretarial or administrative work environment.

You will possess demonstrated experience in the use and understanding of financial and customer service systems.

You will display positive communication and motivation – that is being a professional with a “can do” attitude and self-motivated.

As a requirement of this role, you will have effective written communication skills including a good understanding of computer applications (including Microsoft Word, Excel and Outlook) and a high level of word processing and data entry accuracy.

Our Culture & Employee Benefits

Council is committed to creating an inclusive, culturally diverse, healthy, skilled and dedicated workplace culture. As an employee you will enjoy a range of benefits and working styles to suit you:

• Wellbeing: Your wellbeing is important to us therefore we offer a number of different initiatives such as discounted health related memberships, fitness passport, employee assistance program and development opportunities. 
• Flexibility: We know it is important to balance life and work, therefore we offer flexible working including a 9-day fortnight and a hybrid WFH model that help you be your best.
• Extras: Those extras make a difference therefore we offer salary packaging options on novated leases, superannuation, smartphones and devices.

How to apply

Your written application should include:

• A 1-2 page cover letter demonstrating your ability to fulfil the mandatory and desirable requirements on the Position Profile. Keep the key responsibilities in mind when addressing this criteria; and
• A current resume or curriculum vitae.

Once you have these two documents ready, click ‘Apply Now’ and follow the prompts to complete your application.

Further Information

Helpful information to assist you in completing your application is available on the Sunshine Coast Council website.

To learn more about Council’s vision and projects, you can view the Corporate Plan 2025-2030.

For specific enquiries contact Alexandra Favell during business hours on 0429 394 288

We're working hard to create an inclusive workplace that reflects the diverse community we serve. If you require adjustments at any stage of the recruitment process, please reach out to the Recruitment Team [email protected].

At Sunshine Coast Council, we embrace differences in gender, age, ethnicity, race, cultural background including First Nations, disability, religion and sexual orientation. To deliver the best service to our region we want a workforce that reflects the diverse community that we serve. Sunshine Coast Council strongly encourages all suitable applicants to apply for this role.